Stuck in a patch loop

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User Info: Deftallica

Deftallica
7 years ago#1
I've been doing all sorts of Google searches, and looking around the official Blizz forums looking for an answer. I can't even launch the game yet, so I can't create a 'character' to be able to post in their technical support forums. So this is my problem:

Just bought the game, got a fresh install, running Win7, activated my copy, and when I double-click the desktop icon I get a window that says, "Starcraft 2 requires a patch. Would you like to download and install the patch now?" with the choices of Yes and Cancel. Canceling, of course, exits out. So when I hit Yes, my screen flickers black for a moment and then I'm back at the desktop. Whatever it's trying to do is apparently being shut down for some reason.

Has anyone encountered this problem? Know how to fix it?

Thanks for any and all help!
GT: Deftallica

User Info: MemoryCard59

MemoryCard59
7 years ago#2
Did you tell your firewall to unblock it?
"But you have no weapons! No defenses! NO PLAN!"
"Yeah. And doesn't that scare you to death?"

User Info: Crono19

Crono19
7 years ago#3
restart
"I'm going to become rich and famous after I invent a device that allows you to stab people in the face over the internet"

User Info: Deftallica

Deftallica
7 years ago#4
I'm running Norton 360 and I tried completely disabling it, but that didn't work. I'm going to try restarting, so I'll be back here in a few moments to let you know if it's been fixed or not.
GT: Deftallica

User Info: Deftallica

Deftallica
7 years ago#5
Nope, restart didn't fix it. I guess I'll have to keep digging through Blizz's troubleshooting pages.

In my searches I've found other users with the same problem, who have described it precisely as what is happening to me, but none of the threads have had responses, unfortunately.

Really bumming me out... have to go to bed soon for work in the morning and I really wanted to play a bit.
GT: Deftallica

User Info: InsaneNcrazY

InsaneNcrazY
7 years ago#6
Try downloading the patch and applying it without connecting to B.Net for the update.
www.battle.net
then look under SC2 patches.

User Info: Deftallica

Deftallica
7 years ago#7
I've been looking all over for a manual patch on the official site but I haven't had any luck
GT: Deftallica

User Info: eliezerb1

eliezerb1
7 years ago#8

so what happened dude?

User Info: Deftallica

Deftallica
7 years ago#9
I dunno, man.

Like I said it's a totally fresh install from DVD that went off with no problems. I try to run the program and it asks to patch, screen flickers black, and it asks to patch again each time I press "ok"

So I've just sent an e-mail to Blizz's tech support. Hopefully by the time I get off work tomorrow afternoon I'll have a solid answer.

I also created firewall rules for all the ports the Blizzard updater and everything else needs.
GT: Deftallica

User Info: Deftallica

Deftallica
7 years ago#10
Mmm, so here's the launcherlog.txt:


#-----------------------------------------------------------
# System started at 2010-08-09 01:17:28.7755
# system: JUSTIN-PC
#-----------------------------------------------------------
01:17:28.7769 Launcher version 2.1.2.1558
01:17:34.7517 Failed to retrieve version information from Battle.net.
01:17:45.8484 Time-out while loading patch notes from 'http://us.launcher.battle.net/patchnotes/?locale=en-US'

#-----------------------------------------------------------
# System started at 2010-08-09 02:25:41.8031
# system: JUSTIN-PC
#-----------------------------------------------------------
02:25:41.8054 Launcher version 2.1.2.1558
02:25:42.1913 Failed to retrieve version information from Battle.net.
02:25:42.4076 Failed to retrieve version information from Battle.net.
02:25:42.6098 Failed to retrieve version information from Battle.net.
02:25:42.8130 Failed to retrieve version information from Battle.net.
02:25:43.0203 Failed to retrieve version information from Battle.net.

#-----------------------------------------------------------
# System started at 2010-08-09 02:25:52.9019
# system: JUSTIN-PC
#-----------------------------------------------------------
02:25:52.9036 Launcher version 2.1.2.1558
02:25:53.2394 Failed to retrieve version information from Battle.net.
02:25:53.4451 Failed to retrieve version information from Battle.net.
02:25:53.6477 Failed to retrieve version information from Battle.net.
02:25:53.8503 Failed to retrieve version information from Battle.net.
02:25:54.0536 Failed to retrieve version information from Battle.net.


And the 'failed to retrieve...' continues on for each time I've tried to launch the thing.
GT: Deftallica

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