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How capable is an IT person in a company vs people like us?

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User Info: Terrorknight3

Terrorknight3
4 months ago#1
I use to work in a government agency and the IT person that was installing software on my computer said that pretty much all they do is use google.

User Info: Erg0n

Erg0n
4 months ago#2
yeah, pretty much you're paid to google stuff for other people.

Even in other jobs, for example my wife's a lawyer and she says in her firm they google a lot then slap on a hefty bill when the client could have done it themselves.
"The tragedy is not to die, but to be wasted." - Hannibal

User Info: Voxwik

Voxwik
4 months ago#3
I wish I had the website off hand, but when I was looking up something or another a few months ago I came across a little article that basically said "If you program/work in IT and don't use Google you are an idiot," in not so harsh words. The gist of it was that you're being prideful and wasting time trying to come up with a solution entirely on your own when the answer may be readily available.

User Info: PhilOnDez

PhilOnDez
4 months ago#4
They're just like anyone else. Some will be among of the most knowledgeable people you've ever met, some you'll wonder how A: they got their job and B: they haven't gotten fired yet. There will be plenty of people in between as well.
Every time I try to go where I really wanna be it's already where I am, 'cuz I'm already there
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User Info: Voidgolem

Voidgolem
4 months ago#5
as somebody that works in an IT company: It depends.

a lot of it does indeed boil down to google/stackoverflow usage because if somebody else has solved the problem it's inefficient to spend a bunch of time re-solving it.
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User Info: darkus_f

darkus_f
4 months ago#6
PhilOnDez posted...
They're just like anyone else. Some will be among of the most knowledgeable people you've ever met, some you'll wonder how A: they got their job and B: they haven't gotten fired yet. There will be plenty of people in between as well.
For by grace are ye saved through faith; and that not of yourselves: it is the gift of God

User Info: Voxwik

Voxwik
4 months ago#7
I'm astounded by some things as well when it comes to huge companies.

Intel for example. Intel's SATA drivers are untrustworthy for the company's own motherboards that are only a couple years old. Last year I got a lot of "blah blah reset device disk blah blah" errors that would lock up the whole OS, totally block restarts, etc. After messing around for hours I reverted to the default SATA drivers, thinking I was kind of dumb for doing so.

I forgot about this... and now after doing a clean install for the fall update I was running into problems again, thinking I had a failing drive etc. I remembered the solution last time and did it, but this time I looked it up.

http://forum.crucial.com/t5/Crucial-SSDs/Replacing-Manufacturer-AHCI-drivers-with-standard-Microsoft-SATA/ta-p/176373

Well look at that, even Crucial says don't trust Intel's driver. That's kind of sad. (I had a nightmare with an Intel wireless network PCI-E card too in the past which really gives me pause for Intel drivers in general after all this junk.) Now if I'd have just better searched rather than troubleshooting by myself to find the problem driver etc, I'd have saved many hours of headaches.

There are far more obscure issues than that too. In the reverse case the default MS driver for my ASRock SATA controller on the motherboard outright locks up the entire machine with no error message when detecting optical drives. It takes looking at Windows 8 drivers to install for the controller to avoid the problem. That one I'd have never solved without searching.

User Info: d209999

d209999
4 months ago#8
IT support is 90% customer service. Frequent Googler who is nice to the end user will do better than the knowledgeable a****** in almost every situation
"If you could kick the person in the pants responsible for most of your trouble, you wouldn't sit for a month." - Theodore Roosevelt

User Info: AsucaHayashi

AsucaHayashi
4 months ago#9
i'm gonna assume a lot of jobs is about repetitious application and the years of study is about putting information into practice.

that lawyer thing made me lol though because more often than not it's probably just about finding(or remembering) the right paragraph or referring to earlier cases.
that's why so much emphasis is put on cases with no precedent since all cases going forward will be coming back to that one years down the line.
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User Info: nominturddaddy

nominturddaddy
4 months ago#10
Erg0n posted...
yeah, pretty much you're paid to google stuff for other people.

Even in other jobs, for example my wife's a lawyer and she says in her firm they google a lot then slap on a hefty bill when the client could have done it themselves.


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