PC

MasteroftheArts posted...

It's very stupid of them to say that you're allowed to request a refund for any reason. That quite literally also includes just wanting to try games out. The rights they allow the customer are in conflict with the rules they have in place. They should just change it to say nearly any reason then stipulate the exceptions that are not allowed. Simple as that.

No, you don't get it. You CAN refund for any reason. (a reason for refund is "it's not fun".) They also say that if you abuse it then they can suspend your right to refunds. So what does that tell you? It says "don't buy a bunch of games and then refund them all thinking that it doesn't count as abuse".

He probably just hit some threshold for refunds in a set time period and got the automated response warning him that it was close to the point where he'd need a human to check his refund history before he'd get one.

Up until now it's probably been fairly automated. Check if the game was purchased less than 2 weeks ago, check if the game has been played less than 2 hours, check how many refunds have been processed in the last X number of days, and if everything is within tolerances, he gets his refund no questions asked.

He starts pushing it? Now they're gonna start asking questions.

For an individual product they will be very accommodating.

"Not a rental service" refers to how often you're requesting refunds.

arleas posted...

He starts pushing it? Now they're gonna start asking questions.

I didn't want to talk, but GabeN has ways of making people talk.

TomorrowDog posted...

For an individual product they will be very accommodating.

"Not a rental service" refers to how often you're requesting refunds.

Steam is a rental service though.

Also please show me that official statement in the Refund terms. I asked another user to point and they couldn't either.

I got this message a few weeks ago and it scared the crap out of me. I'd refunded about a dozen times in two months and wasn't terribly surprised. The truth is I'm poor and a compulsive spender and realized I needed money for something more important, but I wasn't about to tell them that. Anyway it's a good/bad thing because I haven't bought as much stuff the past couple of weeks, and haven't tried to refund anything since. Still poor af though.

Oh. For me these were just bad games.

I swear corporations everywhere trying to f*** with us. Goddamn just refund me my s*** without question ass***s!

Also f*** EA and this lootbox bulls*** happening right now in paid games. f*** off!

HappyBull posted...

I swear corporations everywhere trying to f*** with us. Goddamn just refund me my s*** without question ass***s!

Also f*** EA and this lootbox bulls*** happening right now in paid games. f*** off!

This guy f***s.

nominturddaddy posted...

AsucaHayashi posted...

you can refund games for any reason =/= you can refund as many times as you'd like within any given period of time as you'd like.

http://store.steampowered.com/steam_refunds/

Point.

I go through phases anyway where I game far more in a window than I do in others. Sometimes I'm just going to make many more purchases in a window than I do throughout another much larger one. This seems like an egotistical move on their part. Whoever did this process was having a bad day, or maybe there's been a change in management where they are now deciding to get after people for doing this, when prior to this, similar behavior, exact same Refund policy, zero issues.

It's always amusing when people come out of the woodwork to create things that don't actually exist, just to try and win an internet argument. Facts are facts. If you aren't being argumentative for the sake of being argumentative, you know what you're looking at.

still looking for the part that says you can refund as many times as you'd like in any given period as you'd like.