Played some vs AI last night, kind of barely even noticed Whitemane was there Heroes of the Storm
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The first game we played with her in it the person playing her did a decent job at healing, the next game we played with her in it the person playing her apparently forgot that she can heal.
All in all I'd need to see more of her before I could make a judgement. She's designed to be an aggressive support like Tassadar or Tyrande, which I like, but you've gotta remember to actually heal first so her damaging abilities will continue the healing. Otherwise you're just a piss-poor mage. :^)
Is there a reason she lacks impact, or am I just crazy? I honestly forgot she was in games sometimes.
Your first mistake was using AI games as a measurement for her usefulness. I don't think she's as OP as some of the other heroes were when released. She also not as simple to play as most of the other healers. When you come across someone who knows what they're doing she's pretty damn good. Give her a bit more time to see where she ends up though.