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We thought we had a buggy version of the game, so we returned it. Same result. So either we are missing something or their is a bug in the game. Warner Bros. tech support is as close to useless as it can be.
"Ok. So, when Superman and Batman are on the big airship, there is a room in which there are supposed to be two hovercraft/helicopters, after the room with the locked cabinets. The idea is to kill the guys in them, take them over, and use one of them to shoot open some shiny silver boxes to make something to open the door. In my game, in that room, there is only what appears to be a partially programmed hovercraft, with no person in it, that can fly, but cannot shoot. It makes no noise, does nothing, and there is only one. This has happened in two separate save files, with two separate copies of the game. Without the ability to open the boxes, there is no way to open the door. Therefore, I am stuck and can go nowhere."