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Um, yeah... and I don’t really want to talk about it... 😳 but you were right about them not having steel cases.
What happened with the ticket disappearing is that I didn’t know they had responded and they automatically close it as resolved after forty-eight hours with no response. Which isn’t enough time imo.
The games were stuck under a false bottom of the ultimate collector’s edition. They told me to look underneath and A) It didn’t look like the cardboard could be removed and B) It didn’t look like the cardboard was sitting high enough off the bottom for there to be anything under there. Basically I looked where they told me to but didn’t realize there was a second “underneath”. Not sure why they packaged it this way.