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  3. Refund process for Shenmue 3

User Info: kanon951

kanon951
7 months ago#1
Extracted from the kickstarter page:

"Hello Everyone,

We are almost ready to begin the survey resend for PS4 region changes and refund requests. Survey preparation details follow.

Survey Outline

During mid-September emails will start going out from Fangamer to all backers notifying you of your currently selected game version. Please check your mail to confirm your version. Backers who wish to make a change may then follow the link to your survey in the mail to take the necessary action.

*It will take a few days for all emails to be sent out to backers.

Survey Period

The survey period is planned to be up two weeks long. Survey period details will be announced in the survey open update.

Changes to rewards will not be available after surveys close, so please be sure to respond within the survey period. Address changes may be made up until shipping begins.

Concerning Refunds

Refunds will be honored for backers who had selected a PC version and are not satisfied with the proposed reward options.

Refund Request Processing

Refund requests will be accepted only through the backer survey during the survey period. Processing details will be announced at the start of the survey period.

Refund processing timing may vary depending on payment service and transaction status. It may take up to 20 business days to 3 months from the time the refund request is made until the refund transaction is completed.

We promise to proceed with refund request processing promptly and reliably, however, due to the fact that the campaign is now 4 years on, along with the complexity of the transactions and payment service system arrangements, we ask for your understanding that processing times may vary depending on individual transaction circumstances.

Refunds and In-game Rewards

The possibility is high that in-game rewards for backers who requested a refund may not be removed from the game. We ask for your understanding that production of in-game rewards has been well underway and that changing implemented content is difficult at this stage of development.

Survey system changes are currently undergoing final checks. An update will be posted with notification of the survey start. The wait will be just a little longer and your patience is appreciated.

Thank you always for your support."

Don't forget to get your refund if you are not happy with the EGS option. Only 2 weeks to process refunds.

User Info: JackNief

JackNief
7 months ago#2
So on top of the fact that they have said that not all of the money may be refundable depending on what tier the buyer went with, there is a two-week window to do so, which they haven't announced a timeframe for, two months away from release, and it may take 20 days to get it, it may take 3 months.
...Or something to that effect.
Proud Owner of: Playstation 3, Playstation 4, Gaming PC, PSP, DS, Vita, Switch

User Info: kanon951

kanon951
7 months ago#3
JackNief posted...
So on top of the fact that they have said that not all of the money may be refundable depending on what tier the buyer went with, there is a two-week window to do so, which they haven't announced a timeframe for, two months away from release, and it may take 20 days to get it, it may take 3 months.


Yes. And you have to take in consideration 'business days', so it's probably going to be more than that.

User Info: MiIkMan

MiIkMan
7 months ago#4
I'd have preferred refunds be a priority over everything else. Stop releasing trailers, stop talking about release, stop making appearances at gaming conventions. Get people their money asap and then move on with everything else.

This whole project exists because of the people who backed this game. Make them your priority after pissing people off.
Milk, man.
<< Protect society from the emotions of ugly people >>

User Info: BANGSBASS

BANGSBASS
6 months ago#5
MiIkMan posted...
I'd have preferred refunds be a priority over everything else. Stop releasing trailers, stop talking about release, stop making appearances at gaming conventions. Get people their money asap and then move on with everything else.

This whole project exists because of the people who backed this game. Make them your priority after pissing people off.

Meanwhile in reality, backers cant wait to play this awesome game. Refunds for crybabies can wait...
My Shenmue Designs! http://www.redbubble.com/people/hoogafanter/shop
STEAM: (BANGS) BASS wubwub

User Info: Defeat__Unknown

Defeat__Unknown
6 months ago#6
BANGSBASS posted...
Refunds for crybabies can wait...

You were just talking about getting a refund not too long ago.

Have you forgotten that already? See a doctor, mate.
http://i.imgur.com/BgAw5Zu.jpg
Pronouns: We, us, our.

User Info: BANGSBASS

BANGSBASS
6 months ago#7
Defeat__Unknown posted...
BANGSBASS posted...
Refunds for crybabies can wait...

You were just talking about getting a refund not too long ago.

Have you forgotten that already? See a doctor, mate.

The difference is I dont feel entitled to a refund, I'm just taking advantage of epic's generosity. That's only for the $70 slacker, I still have my $100 kickstarter tier and my $100 digital deluxe preorder. Purposely taking things out of context? Go get a woman, mate...
My Shenmue Designs! http://www.redbubble.com/people/hoogafanter/shop
STEAM: (BANGS) BASS wubwub

User Info: Defeat__Unknown

Defeat__Unknown
6 months ago#8
No, not out of context. People asking for refunds are big whiney entitles cry babies and not true fans according to you, and you were considering taking a refund.
http://i.imgur.com/BgAw5Zu.jpg
Pronouns: We, us, our.

User Info: BANGSBASS

BANGSBASS
6 months ago#9
Defeat__Unknown posted...
No, not out of context. People asking for refunds are big whiney entitles cry babies and not true fans according to you, and you were considering taking a refund.

People who feel entitled to refunds, who did not increase their pledge during the surveys, are that. Stop taking my words out of context, you're embarrassing yourself...
My Shenmue Designs! http://www.redbubble.com/people/hoogafanter/shop
STEAM: (BANGS) BASS wubwub

User Info: Defeat__Unknown

Defeat__Unknown
6 months ago#10
If you're considering a refund, doesn't that seem entitled? Of all the things you've said about this whole shebang, it just seems massively hypocritical to then say "I might get the refund".

You'd be taking advantage of the very thing you were so vehemently opposed to.
http://i.imgur.com/BgAw5Zu.jpg
Pronouns: We, us, our.
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